Matthew Goyer Discusses His Fourteen Years at Intouch Solutions
Intouch Group Account Director Matthew Goyer chats about his career with the company and what he sees for the future.
Tell us about your first week at Intouch.
When I first joined Intouch, there were maybe ten of us, and my desk was right next to Faruk’s office.
Because we were so small, we didn’t have any development resources yet, so I was figuring out how to work within those systems to make simple programming updates, learning about HTML, and getting ramped up as quickly as possible.
The funniest thing I remember is how I would show up each day and the items on my desk would be rearranged. At first, I couldn’t figure out what was going on, but then I discovered that Faruk and our head of IT, Ozzy Berkoz, were playing soccer after-hours and one of the “goals” was Faruk’s office door. Needless to say, some things would get knocked off of my desk. It quickly introduced me to the culture of “work hard, play hard” that existed, and still exists, at Intouch.
What is the most dramatic change you have witnessed during your time at Intouch?
While we’ve had significant growth in both revenue and size, the most dramatic change has been the overall capabilities of what we can do in-house. When I first started, everybody was expected to function almost as a jack-of-all-trades because we didn’t have a variety of specified departments. Intouch now has roles and departments that are focused in specialized areas.
What is the most exciting project you’ve worked on?
We helped a pharma company move their fax-based clinical trial enrollment process to become web-based. By shortening a 30-60-day process down to one or two days, they quickly experienced the business impact by significantly speeding up enrollment.
What do you like the most about working at Intouch?
For me, I like that there are no limitations on what you can do and what type of work you can participate in. We are always learning new things. Based on some of my experiences, I found that we never say that we can’t do something. If a client has a need, we always figure out a way to make things happen.
Where do you see Intouch and the industry as a whole in 15 years?
One of the great things about Intouch is that we will always be able to stay on top of the new technology trends as they come about and give good advice to our clients as to what they should consider utilizing. With healthcare as a whole, we will see a greater migration of people making their own decisions regarding healthcare choices.
What are your favorite pop culture moments from 1999?
My favorite album and concert was Beck’s Midnight Vultures. It was also cool to see the new technologies that come out with The Matrix and really just the whole culture of Y2K. I’m not a conspiracy theorist, but going into the new century with that small amount of apprehension was a lot of fun.