Ah, January — the time of year when holiday décor is put away, resolutions are made and parents rejoice as kids head back to school. Kids aren’t the only ones returning to the classroom, however. Several Intouchers have been hitting the books as well, taking advantage of our tuition reimbursement benefit.

Intouchers are a unique breed, driven to continually learn and stay ahead of the curve. It’s hard-wired into our DNA, and we strive to learn something new every day. In order to help our team stay at the top of their professional game, Intouch reimburses up to $5000, in a rolling 12-month calendar, for educational expenses through accredited programs. This may include college credit courses, continuing education units, seminars and/or certification tests.

Kirk Barnhart, director of the PMO at our KC office, recently enrolled in a course to obtain his Scrum Master certification.

“Working in a digital-centric marketing agency, we see constant changes in the tools and methods of our trade,” he said. “One must continually improve their skills and knowledge; otherwise, you become irrelevant. For me, this class is just a start to learning more about Scrum. It has led to additional learnings about this framework. I have been able to use what I learned in a number of projects.”


A senior account manager in our Chicago office, Amanda Schweer, enrolled in an all-day user experience (UX) camp held at Harrington College of Design, and she is also working on her graduate certificate in Human Computer Interaction through Iowa State University.

“The camp gave me a high-level overview of the departments within UX that may interest me,” she explained. “Going into a certificate plan, it was crucial to understand these roles in order to plan my upcoming courses, as well as validate my interest in problem-solving and user testing as the next step in my career. I am very excited to start my next adventure in user experience, and Intouch is helping me do that!”


A course on designing graphs and tables enticed Chicago Intoucher and senior proofreader Ryan Hiett into enrolling.

“As a proofreader, I see tables and graphs quite a bit, so it was really interesting to learn about the work that goes into structuring them and why certain parts are emphasized in certain ways,” he said. “Also, the editorial exercises I took part in were a great way to sharpen my skills. I also got to meet a lot of other medical editors and proofreaders, as well as those who were interested in becoming one. It was really great to network with them and learn about their experiences and backgrounds.”

Ryan further elaborated on the value of continuing education. “You never feel like you’re ‘stuck’ when the opportunity to learn and improve yourself is readily available and encouraged by your company,” he said. “I think that the tuition reimbursement program is a really great benefit here. I look forward to learning more!”


The tuition reimbursement benefit helped Kansas City business systems analyst Tyler Thompson work toward his Master of Professional Studies in Security and Safety Leadership and a graduate certificate in Strategic Cybersecurity Enforcement at George Washington University.

“The overall degree program will come in handy as issues of cyber security become more prevalent in the pharmaceutical space,” he said. “Security has always been important to us as a company, but we are going to have to continue to evolve to respond to emerging threats. We read about data breaches in the news all the time, so it is important for Intouch to stay ahead of the curve.”


For Brent Miller, a senior project manager based in Kansas City, a Scrum Master certification course helped him improve his management skills.

“As a project manager, I’m always looking for ways to be more efficient and effective in my role at Intouch. The course helped me understand a different way to manage not only a project, but a team.”

Intouchers continually look for new ways to expand their skill sets and experiences. This passion for lifelong learning helps us better serve our clients, but ultimately, it’s about helping people. Do you have a thirst for knowledge? There may be a place for you on our team!