Intouch Solutions proudly announces the promotion of seven employees in its Chicago office. A leading marketing agency serving the pharmaceutical industry, Intouch Solutions has seen rapid expansion over the past five years and actively promotes within the 650-person firm.

The seven employees include:

Will Bourianne, account manager, started working at Intouch in November 2014 as an account administrator. During his first weeks on the job, Bourianne dedicated his time to a product launch and has since transitioned to working on a key account. Bourianne is known for his passion and clients-first attitude, both of which benefit him as an account manager. In this position, he works as a primary liaison for internal teams, clients and partner agencies. He also leads several initiatives, such as HCP websites and sales aids, and provides support to the rest of the team for ongoing projects and strategic initiatives that help Intouch’s clients achieve their goals.

Juliana Fabiano, account manager, joined Intouch in January 2015 as an account administrator, at which time she built a track record for consistently impressing clients and internal teams alike with her high-quality project execution abilities and enthusiasm for tackling challenges. She has been instrumental in driving numerous digital assets to market, and bringing clients and agency partners together to keep the programs on track. In her new role, Fabiano works closely with Intouch’s clients and partner agencies to manage the project lifecycles for digital assets, including websites, emails, banner ads and iPad apps. She also oversees review submissions, analytic reports and financial tracking.

Ben Mendenhall, senior account manager, joined the Intouch team in September 2012 as a project coordinator in the Kansas City office. After quickly demonstrating his strong project management skills, Mendenhall transitioned to a project manager role. Then in June 2014, Mendenhall joined Intouch’s Chicago office as an account manager where he made an immediate impact. He continues to take on complex projects with a positive attitude, and is always on the lookout for opportunities to grow and refine his account management skills. As a senior account manager, Mendenhall manages strategic, high-level project management initiatives, as well as mentors junior-level employees.

Claire Silverstein, account manager, has exhibited her drive and strong organizational skills since joining the organization in November 2014 as an account administrator. Forward thinking and solution oriented, Silverstein handles the details and complex timelines for multiple projects. She has worked within several therapeutic areas, managing numerous projects, including website launches, iPad apps, emails, banners and more. As an account manager, Silverstein works on a key team, supervising project development, leading cross-functional teams and managing client relationships from project inception to launch.

Lauren Stephans, account manager, started working at Intouch as an account administrator in March 2015. Since then, Stephans has been praised for her ability to manage multiple projects and priorities at the same time. Stephans partners closely and collaborates with multiple departments, working hard to ensure all parties truly understand the ask, deliverables and timing. A true team player who is admired by her team and respected by clients, Stephans excels as an account manager. In this role, she manages the submission process for Intouch projects, partners closely with clients and partner agencies, and presents her team’s financial reports to clients monthly.

Marissa Venturella, senior account manager, quickly proved her drive, resourcefulness and clients-first attitude since joining Intouch as an account manager in March 2014. Clients trust Venturella as not only their day-to-day project lead, but also as a true partner on their business. She handles multiple priorities, competing deadlines, and scope parameters effortlessly. As senior account manager, Venturella functions in a leading account service role for the team. She leads larger and more complex projects, ensuring they deliver on client objectives and brand strategy, as well as continues to sustain and grow a key account for Intouch.

Ashley Webb, senior account manager, is detail oriented, proactive and provides daily value to the key account team she works on. Since joining Intouch in January 2015 as an account manager, Webb has always looked for ways to improve the company’s processes for the benefit of both internal and external teams. Capable of rallying a team and known as a sought-after resource, Webb is a core member of her rapidly expanding account team. In her position as senior account manager, Webb works as a primary project lead and client contact, reviews analytics and provides recommendations, and partakes in client presentations and POVs. Additionally, Webb provides brand planning, quality control and mentorship.

About Intouch Solutions Inc.
Founded in 1999, Intouch Solutions Inc. is a privately held marketing agency with offices in Kansas City, Chicago, New York City and London. Intouch employs more than 650 people and has been named Agency of the Year five times by several industry publications. Specializing in solutions for the pharmaceutical and healthcare industries, Intouch is redefining what marketing means to these industries. Contact Intouch at or visit them on the Web at