Intouch Solutions proudly announces the promotion of Joanna Friel to vice president, group creative director. A leading marketing agency serving the pharmaceutical industry, Intouch has seen rapid expansion over the past five years and actively promotes experienced leaders from within the 650-person firm.

Friel joined Intouch in 2012 as a creative director. With more than 15 years of creative experience in the pharmaceutical industry, Friel has spearheaded the development of strategic branding initiatives for a wide range of pharmaceutical clients. Through her philosophy of constant evolution, Friel is always one step ahead of new media and technology innovations, continually keeping her clients’ goals in mind.

“Over the years, Joanna has built a large and strong creative group in our Chicago office,” said Faruk Capan, CEO. “She is a true partner to her account teams, incredibly gifted at HCP strategies and adept at building relationships with clients and partner agencies. I am proud to have her serve as a creative leader at Intouch.”

As vice president, group creative director, Friel will continue to lead her team and their creative work, remain heavily involved in creative strategy at both an account and client level, and serve as a mentor to her team. Friel will also work closely with the creative team to go behind the scenes of issues that effect the entire agency and participate in guiding initiatives that help preserve the culture of Intouch as the agency continues to grow.

“As a vice president, I’m excited to be a part of the team that guides the culture and creative future of Intouch,” said Friel. “It’s a team that welcomes strong opinions, which is a good thing since I am certainly known for having those!”

About Intouch Solutions Inc.

Founded in 1999, Intouch Solutions Inc. employs more than 650 individuals and is a privately held marketing agency headquartered in the Kansas City area with offices in Chicago and New York. Specializing in solutions for the pharmaceutical and healthcare industries, Intouch is redefining what marketing means to these industries. Contact Intouch at or visit them on the Web at

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