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Ed Johnson Chats About his Five Years at Intouch Solutions

Intouch Team

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Intouch’s Senior Business Systems Analyst, Ed Johnson, discusses his career with the company and what he sees for the future.

Tell us about your first week at Intouch

I started at Intouch as a contractor and became a full time employee six months later. I was the second or third Business Analyst to be hired on full time, so I was immediately thrown head first into complex and complicated projects. It was very exciting from the get go. I immediately noticed that Intouch was different from other agencies in the way they conducted business by virtue of the industry and the clients (pharmaceutical) they served. Intouch made this move into pharma easier by being supportive while also allowing me to stumble and learn at the same time.  

What is the most dramatic change you have witnessed during your time at Intouch?

The most dramatic change I’ve witnessed is the sheer growth of the company. I believe five years ago we had roughly 150 employees and today we are over 500. It has also been interesting to see how Intouch addresses the organizational and process challenges brought on by the weekly influx of new people joining our company.

What is the most exciting project you’ve worked on?

I would say the redesign of a major clients’ website. The brand is huge, and so was the project. I analyzed, defined, and documented the functionality for both the healthcare professional and consumer websites. These projects were exciting and challenging due to their client visibility, complexity and sheer size.

What do you like the most about working at Intouch?

The employees. We all share a common goal and help each other. The workload can be, at times, overwhelming but the company employs people with various types of skill sets that are always available and willing to help. Intouch is also very family friendly, which is important when you have five kids like I do.

Where do you see Intouch and the industry as a whole in 15 years?

In a dream world, I would like to think there would be less regulations15 years from now. In reality, I think the industry as a whole will have more international marketplace consolidation. I also think mobile devices will continue to thrive and advance making it possible to create more applications available for health monitoring.

What is your favorite pop culture from 1999?

As a techie I have to say The Matrix. However, The Sopranos, The X-Files, Sugar Ray and Sma


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