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Ben Mendenhall Talks People, Culture and His Two Years at Intouch Solutions

Intouch Team

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After transferring to the Chicago office from Kansas City to become an account manager, Ben Mendenhall reflects on what he has learned throughout his time at Intouch.

Tell us about your first week at Intouch.

It feels like so long ago, even though it’s only been two years. I was an associate technical engagement manager when I first started, and it was very different from the account role I’m in now. I was impressed with the amount of information provided during onboarding. I remember feeling a little overwhelmed because I was new to the pharma industry, but at the same time, I had the resources available to easily find my way.

What is the most dramatic change you have witnessed during your time at Intouch?

I would honestly say it’s the growth of the company. Even during my two years, it has been noticeable. I think the rapid growth brings in a variety of new skill sets, which allows us to do more as an agency than we could have two years ago. Our subject matter experts are continually researching changes and trends in the digital marketing and healthcare industries and proposing innovative ideas to our clients. Because we are, at our core, a digitally driven agency, we will continue to grow and evolve to meet the ever-changing technology and healthcare landscapes.

What is the most exciting project you’ve worked on?

I’ve had a chance to work on almost every type of project we do at Intouch, and the opportunity has been rewarding.

One of the most challenging projects came right after I joined the mobile app development team as a project manager and, at the time, had never worked on mobile projects before. It was at the same time that Apple released iOS7. With each major release of a new mobile operating system, we have to test all of our mobile apps to find and resolve any defects and release a new version of the app. This gave me the chance to play a big part in a major project and run with it on my own.

What do you like the most about working at Intouch?

The people and the culture. Everyone here is very intelligent and brings a lot to the table. I wish I could go back to two years ago and look at my knowledgebase then compared to my knowledgebase now to know just how much I’ve learned during my time at Intouch.

It’s a culture thing, too. We aren’t serious all of the time. I can have a personal conversation with a coworker and then, a few minutes later, have a professional one. The wealth of knowledge is incredible because people come from all different backgrounds. A lot of Intouch associates do not have a background in pharma, which I think is helpful and allows us to bring in different information and perspectives and apply it to our work. We are also continually brought up-to-date on what’s going on in the pharma and technology industries by the research teams. There is always something new to learn here.  

Where do you see Intouch and the industry as a whole in 15 years?

That’s a hard question. The healthcare and technology industries have both come so far in 15 years, so I can only imagine that in another 15 years, it will have changed even more. I do think we are moving toward putting more power into the consumers’ hands. I think we will start engaging them through more social and health monitoring apps and give them more initiative when it comes to making their own healthcare decisions.

Telehealth is an area where I think the industry is moving toward. It will be interesting to see how healthcare shifts to be even more digital and how the regulatory bodies will react. Pharma is such a controlled industry, but Intouch is consistently pioneering the way in new innovation.

What is your favorite pop culture from 1999?

Well, I was in the sixth grade in 1999. I remember that was the same time the first Harry Potter book was released. I was around the same age as the characters in the Harry Potter books, so I could easily relate to them as I read through the series. I also remember Surge — a soft drink similar to Mountain Dew, but even worse for you. It was discontinued but recently has made a comeback and reminds me of my youth.



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