If you’re not already thinking about developing a chatbot for your brand, you should be. Bots have the ability to handle common interactions faster, more efficiently, and with higher satisfaction rates than telephone or email solutions. But before you begin development, there are 10 things you must consider to create a chatbot that will work wonders for your brand:
- Value proposition
- Knowledge base
- Third-party integration
- Security and privacy
- Adverse events and product complaints
- MLR framework
To learn more about each of these considerations, download our POV now!