Social Media

In today's market, your customers are more than a passive "audience." They are readers, editors, contributors, and even marketers. They engage with, react to, and communicate about your brand — with or without your participation. Yet your customers can also be your biggest champions.

Intouch Solutions successfully leverages social media to help pharma companies have conversations with their customers while meeting business goals. We conceptualize, design, develop, and launch efforts across a number of social media platforms like blogs, Facebook, Twitter and YouTube. But it’s never been about the platform. It's about strategy; we always make sure the social media effort is appropriate to provide the most value to your customers.

Our overall social media capabilities include:

  • 24/7 monitoring services
  • Moderation services
  • Community and reputation management
  • Content development
  • Strategic consulting, planning, documentation, and governance establishment
  • Marketing mix integration
  • Application development
  • Property establishment (Facebook, YouTube, Twitter, blogs, and more)
  • Community building and portal deployment

Because we understand pharma, our social media team is experienced with the challenges posed by the industry, including adverse-event (AE) reporting and off-label promotion risks. We provide solutions that specifically meet your needs, and help you balance the need for control with the customers’ need for transparency.

In addition to our services, we’ve developed pharma-friendly products, including share»send»save® , the industry's first social sharing widget designed especially for heavily regulated industries. We also offer PharmaWall™ , a Facebook monitoring and moderating system providing managemennt of user-generated content on a Facebook page.

The social shift is changing the face of marketing. You need experts who understand the bigger picture.

Find out more about the lead role we've taken with pharma in the social media space.

did you know?

Intouch Solutions’ MSWatch.com & DiabetesWatch.com were among the first pharma-sponsored online communities.